Refund policy

Return and Refund Policy

At Vie Perfumes, we strive to ensure your complete satisfaction with your purchase. If you are not satisfied for any reason, you may initiate a return within 3 days from the date of purchase. Regrettably, after 3 days, we will no longer be able to process any refunds or exchanges.

To be eligible for a return:

·       The item should remain unused, unopened, and in the original condition in which it was received.

·       The item should be returned in its original packaging.

·       It is essential to provide the receipt or a valid proof of purchase.

·       Returns should not be sent back to the original product manufacturer. All returns should be arranged directly with Vie Perfumes.

Items That Cannot Be Returned

Some products are non-returnable due to health, safety, or perishable conditions. The following items are included, but are not limited to:

·       Items that have a limited shelf life, such as food, flowers, newspapers, or magazines.

·       Personal or hygiene products

·       Materials that are hazardous or classified as flammable liquids or gases

·       Gift vouchers

·       Software or digital products available for download

·       Specific health and personal care products

Partial Refunds (If Relevant)

Partial refunds may be available for the following circumstances:

·       Books exhibiting considerable wear and tear

·       Opened compact discs, digital versatile discs, video home system tapes, software applications, video games, audio cassettes, or vinyl records

·       Items that are not in their original condition or are missing parts not attributable to our error

·       Returns commenced following the conclusion of the 30-day return period

·        

Refunds

Upon receipt and inspection of your returned item by our team, you will be notified via email regarding the status of your refund request.

Upon approval of your return, the refund will be processed, and a credit will be automatically applied to your original payment method (e.g., credit card or bank account).

The duration for the refund to reflect in your account may differ based on your bank or payment provider.

Kindly be advised that refunds cannot be processed to alternative payment methods.  Refunds will be processed exclusively to the original payment method utilized at the time of checkout.

Delayed or Unreceived Refunds

If you have not yet received your refund, kindly adhere to the following steps:

·                 Please verify your bank account once more to confirm whether the refund has been processed.

·                 Please reach out to your credit card company, as the refund may take several business days to reflect in your account.

·                 Contact your bank, as processing times may differ and could result in a delay in the posting of your refund.

If you have completed all of the aforementioned steps and have yet to receive your refund, kindly reach out to us via email at: support@vieperfumes.com

Promotional Items

Refunds are only available for items that have been purchased at their full regular price. Regrettably, items designated as discounted, promotional, or clearance are not eligible for refunds under any circumstances.
Kindly review your purchase details thoroughly prior to finalizing your order to ensure you are informed of any price reductions or exclusions.

Exchanges

Items will only be replaced if they arrive in a defective or damaged state.
To initiate a request for an exchange of the same product kindly reach out to our support team via email at support@vieperfumes.com, including your order number and details regarding the issue you are experiencing.

Please return the item to the following address:

Vie Perfumes

1518 Paloma Street, Los Angeles, California 90021, United States

We will evaluate the returned product and, if it meets the criteria, dispatch a replacement at no extra charge.

Gifts

If the item was designated as a gift at the time of purchase and sent directly to you, you will be issued a store credit equivalent to the value of the returned item. Upon receipt of the returned item, a digital gift certificate will be sent to your email.
In cases where the item was not designated as a gift during the checkout process, or if the original purchaser had the order delivered to themselves prior to presenting it to you, the refund will be processed to the original buyer. The individual who provided the gift will receive a notification regarding the return.

Shipping

For product returns, kindly send it to the address listed below:
Vie Perfumes
1518 Paloma Street, Los Angeles, California 90021, United States

The responsibility for covering the shipping cost of your return will fall on you, except in cases where the return is a result of our error (such as receiving a defective or incorrect item). Shipping fees are not eligible for refund. In the event that you receive a refund, please be advised that the return shipping cost may be subtracted from your total refund amount.
The delivery time for an exchanged product may vary based on your location.
For returns exceeding $50 in value, it is advisable to utilize a trackable shipping service or to acquire shipping insurance. Receipt of your returned item cannot be guaranteed without proof of delivery.